SHIPPING POLICY
Last updated: September 2026
At Stilento, we carefully inspect and pack every order before dispatch. This Shipping Policy explains our dispatch, delivery and tracking process for orders placed through Stilento.com.
Free Shipping Across India
Stilento offers free standard shipping across India on all orders. There is no minimum order value required to receive free shipping.
Cash on Delivery is available for most serviceable pin codes. COD availability will be confirmed during checkout after the customer enters the delivery address.
Order Processing and Dispatch
Orders are normally processed and dispatched within 24 hours of confirmation.
Orders placed on Sundays, public holidays or during unusually busy sale periods may require additional processing time. If a significant delay affects your order, our team will make reasonable efforts to inform you.
After dispatch, tracking information will be sent to the email address or mobile number provided with the order.
Estimated Delivery Time
Orders are usually delivered within 3–5 business days after dispatch.
Delivery to remote locations or certain serviceable areas may take approximately 7–10 business days. Sundays and public holidays are not counted as business days.
Delivery times are estimates and may vary depending on the destination pin code, courier operations, weather, public holidays, local restrictions or other circumstances beyond our reasonable control.
Order Tracking
Once your order has been dispatched, you can track it using the tracking details sent by email or WhatsApp.
You can also check your shipment through our Track Order page:
https://stilento.shiprocket.co/tracking
Tracking information may take a few hours to update after the courier partner collects the shipment.
Delivery Partners
Orders are delivered through Shiprocket and its available courier partners. The courier partner for each order is selected according to the delivery location, service availability and operational requirements.
We may use a different courier partner when required to provide more reliable delivery to a particular pincode.
Delivery Address and Contact Details
Customers are responsible for providing a complete and accurate shipping address, pin code and active phone number while placing an order.
If you need to correct your shipping information, please contact us as soon as possible. Address changes may only be possible before the order has been dispatched.
Stilento cannot guarantee changes to an address after dispatch.
Delivery Attempts
Please ensure that someone is available to receive the order at the shipping address. The courier partner may contact you before attempting delivery.
If delivery cannot be completed because of an incorrect address, an unavailable recipient, refusal to accept the parcel or repeated unsuccessful delivery attempts, the shipment may be returned to Stilento.
If you still wish to receive an order that has been returned, please contact our support team. Reshipping will depend on product availability and the circumstances of the returned shipment.
Delayed Orders
Occasional delays may occur because of courier disruptions, severe weather, public holidays, regional restrictions, high order volumes or other events outside Stilento’s reasonable control.
If your tracking information has not updated for an extended period, please contact our support team with your order number. We will coordinate with the courier partner and assist you with the available resolution.
Damaged or Tampered Packages
If the outer package appears visibly damaged, opened or tampered with at the time of delivery, please avoid accepting it and contact Stilento as soon as possible.
If damage is discovered after opening the parcel, retain the original packaging and contact us with your order number, photographs and an unboxing video, where available. Requests will be reviewed according to our Return and Exchange Policy.
Packaging and Invoice
Orders are packed securely to help protect the products during transit. An invoice may be included with the shipment or provided electronically as required for order and regulatory purposes.
Returns and Exchanges
Shipping-related returns and exchanges are governed by our Return and Exchange Policy:
https://stilento.com/pages/exchange-return-policy
Please review that policy for eligibility, time limits, exclusions and the return process.
